Effective as from 22.03.2025
Photography and Video Production Services by Sándor Nagy (also known as Alexander)
Happy Images Cyprus, operated by D.K.N. Happy Family Cyprus LTD.
By choosing our services, you and all participants agree to adhere to our terms and conditions at all times, as outlined below:
I. General Conditions
1. You have to check our portfolio, website and the results of our work that are available online
on the social media before any reservation is made. In this way you become aware of the quality of our work and the styles we use.
2. The individual who makes the booking agrees to clarify our terms and conditions to any additional participants, in order to avoid any misunderstanding about our services.
3. Always adhere to the agreed meeting location, scheduled times, and any guidance provided by the photographer.
4. Participants must promptly notify the photographer if they feel unwell or encounter any confusion during the production process.
5. The consumption of alcohol is strictly prohibited before or during production, except for symbolic and moderate use during weddings. Similarly, the use of any substances that may impair judgment or lead to uncontrolled behavior is not allowed.
6. To achieve the results you’re looking for, be sure to explore and follow our helpful tips available on our website: https://www.happyimagescyprus.com/booking
7. Make sure you check our portfolio in high resolution in order to get realistic idea about the quality of our services.
8. Make sure that you get informed about media download information
here on our website: https://www.happyimagescyprus.com/download , in order to avoid any media loss.
9. Before submitting a complaint, ensure you have downloaded the media to your computer and are viewing it in full resolution on a color-accurate screen. Review the media in a well-balanced lighting environment, with the color profile set to standard view. This ensures you see the true result, free from over-saturation or excessive sharpening.
10. During the event, it is essential to follow our Safety Guidelines. Be mindful of hazardous areas, such as high edges, rocky zones near the sea, and other potentially risky locations. Your personal safety is our top priority, followed closely by the safety of other attendees. Please exercise extra caution with children present at the event!
11. If you choose to select specific media files for post-processing, it is your responsibility to accurately note the corresponding file numbers and communicate them to the photographer.
12. Artists have the right to uphold their distinct style and creative vision, incorporating elements like blurred backgrounds, specific framing, and thoughtful location choices. These aspects are essential to their artistic expression. At the same time, it is crucial to ensure the subject remains sharp and clearly defined.
13. If the customer is dissatisfied with the final media, they have the right to request additional post-processed media within 7 days of delivery. The media producer will provide the requested adjustments within 4 weeks. Customers should note that dissatisfaction related to body fat or natural personal appearance will not be considered a technical failure, and the media producer cannot be held liable for such concerns. While the photographer may offer advanced photo corrections, they cannot be held responsible or obligated to provide refunds or compensation if the customer requests unrealistic or unnatural visual alterations.
14. The Photographer reserves the right to provide only photographic services and does not offer advanced designer-level photo editing. Customers are encouraged to consider this before selecting our services to ensure their expectations align with what we provide.
15. The Customer agrees to refrain from posting any negative feedback on social media until the final media, including any revised versions, has been delivered and received.
16. If the media producer misses several desired photos / video moments
during the process and the customer has followed all the instructions and can prove
the ineffectiveness of the photographer, then the service provider can be responsible for compensation to pay back up to 5% of the full amount.
17. In case the production media has been lost before is delivered, then the service provider is responsible to pay back the full amount of the services.
18. In case part of the production media has been lost or damaged before is delivered, then the service provider is responsible to pay back up to 25% of the full amount.
19. If the final production fails to meet the technical quality showcased in the portfolio, the customer is entitled to request a refund of up to 5% of the total payment.
20. The customer agree to communicate and explain any complaint in the best
way he/she can so the media producer can understand correctly what the problem is.
In case the customer does not want to explain any complains within 7 days or do
uses any vulgar or bad language towards the media producer, in this case the contractor
has a reasonable right to stop any further communication and void the service without any refund.
In this case, it is considered that the customer refuses any further cooperation and does not want to receive any media.
21. The service provider must ensure effective communication regarding any issues that may arise, ensuring the customer fully understands the situation. Multiple languages may be utilised to enhance clarity for the customer. However, the photographer reserves the right to address technical matters exclusively in English.
II. Deposits and refunds
The deposit rules depend on whether the booking was made directly with
the photographer or through a partner company. For bookings made directly with the photographer,
the following rules apply:
The deposit is non-refundable. In case of cancellation related
to health issues or of Force Major situations/Global crisis alternatively the date of the event can be changed.